Customer Testimonials
We had a wonderful experience purchasing a used car from Agnes at JLR Hinsdale. The process was super smooth and done with sincere respect. In addition, after sale contact has been amazing to make sure we are enjoying the vehicle. Last, FI Manager was a pleasure to deal with as well, can't stand the pushy ones trying to sell additional items after a deal has been made on a car. Highly recommend Agnes as your sales rep. Thank you!
I had the pleasure of working with Agnes who was very sweet and informative about my new purchase of my Audi Q8! She answered any questions she had, and was straight forward! She even had something to keep my 4yrs old distracted during the purchase process!! She was great, and she made my day!!! I really love my truck! Agnes provided details information about the vehicle, and went the extra mile, sending me a video of it, and it was beautiful!! Service was 10/10!!!! My family and I were very pleased!! So glad to have her helped me! I am truly ... Read More DealerRater - Jul 13, 2026
Great service provided in the replacement of tire nothing more to say in this matter
The service you provide is excellent in all areas. You make having my car serviced seamless, and I have the confidence it will be done very well. Everyone is enjoyable to work with, and Joe Rossone is truly wonderful.
I only take my trucks to Land Rover, Hinsdale, & to Joe Rosone. He’s the best to handle every issue with your Range Rover.
Let you understand in details and communication is great, they keep you updated the progress of their works.
Adam the service tech did a Very good job with both a follow up and video We would use again.
Landrover gave excellent service from the time Car was dropped off until car was picked up with work completed.
Joe Rasone has been an indispensable part of our auto experience at Bill Jacobs Land Rover in Hinsdale for nearly a decade. He has always been there to support us and get us through every aspect of car maintenance and I cannot recommend him more highly. He has been an incredible resource and is highly client focused for a great experience over all these years.
smooth, fast and accurate joe. took care of me everything went as expected thank you
He initially told me the tires were covered under warranty. He then called 2 hours later and said he made a mistake. Said the car would be ready by 2 pm at the latest. Got to the dealer at 3:45 and waited until about 5 pm to pick up the car. Did not include the warranty information in my check out packet. Could not find the wheel lock when I asked and took 10 minutes to get me answer while I waited outside. Car is missing 2 sets of wheel covers. When I asked where they were he said it was noted that they were missing. ... Read More DealerRater - Jun 13, 2026
Quickest I have ever bought a car. Tawny was great and was straight to the point. No haggling at all. Was out of there quick. Highly recommend 👌
Excellent experience from start to finish. The staff was friendly, professional, and easy to work with. They made the car-buying process simple and enjoyable, and I would gladly recommend them to friends and family.
Absolutely amazing service! Other dealerships should take lessons from here. Most vehicle service dealers in the area are terrible. I wasn't sure if I should buy another Land Rover but after my last visit I am seriously contemplating it! Adam did a great job!
Treated like royalty. Couldn’t be happier! Joe R., Mike and the staff were awesome.
Fast and friendly purchasing experience. I will definitely recommend Bill Jacob's Land Rover to everyone I know.
Tawny was excellent in his customer service. Very attentive to answering questions. Great communication and very helpful with the process of purchasing out of state. Made everything as smooth as possible.
Joe/Dan are fantastic to do business with. I will continue coming to Hinsdale because of their treatment and going beyond to help me out.
Thank you for a very pleasant experience. My car runs better and it took less time than I expected.
Zero stars. Drove forty miles to see a car that was supposedly there. Even received an email the morning of my appointment, confirming the appointment. Was told the car was offsite getting detailed upon arrival. Sat there for 20 minutes while they figured that out. Why confirm the appointment?? DECEPTIVE if you ask me. Lanie the salesman told me she would have the car ready and waiting for me when I arrived. Once there she told me the car would not be back until next week. NEVER BUYING A CAR THERE.
Kayla was fantastic. Extremely professional knowledgeable and polite. She also communicated very well with me.
The price is at this service center are almost double the price of other service centers in the area they don’t negotiate and after you leave, you feel ripped off
Honest thoughtful and patient. Agnes was the best sales person we have ever dealt with.
Took my car that I purchased there a few days after buying it. And they said that nothing was wrong with the car. Took it to another dealer a few days after that and they found $8000 of items wrong with the car.
Ask for Agnes! If you're buying a car here, do yourself a favor and work with Agnes. She provides phenomenal customer service, is super responsive, and made the whole transaction incredibly easy and stress-free. Love the new ride—thank you, Agnes!
Excellent. A preferred dealer going forward. Fantastic experience. Great service. Friendly and professional staff. Superb.
Great experience and the service agent was very helpful and detail in explaining what my vehicle needed.
Very helpful. I felt comfortable there as a woman purchasing a car. Diversity among employees.
Our sales rep, Dan, was the most communicative sales rep we’ve ever experienced. He was a pleasure to transact with.
Tawny was AMAZING. he made sure he took care of all of my needs. I truly appreciate him. I will be recommending him to anyone I know interested in purchasing a vehicle. Thanks again Tawny for everything!!!
This was one of my best experiences. They took my car in and got the work done in 2 days. I got a nice loaner and things went smoothly.
I was a little upset. I had called to get some answers was put on hold, then told the tech would call me back never happened. I then made an appointment. Because of the red tape procedures with the warranty folks my car was kept two weeks. Then added more money for something that wasn’t needed and taken away when I came to pick up. My first time servicing with y’all. Overall my car is running great. Thanks
Anytime I step foot into Bill Jacobs LandRover of Hinsdale I’m treated with such kindness and respect. For that I will definitely recommend them to my family and friends who are looking to purchase their next vehicle
Bill Jacobs is a great dealership including sales, financing, and service. They have a great selection of cars and everybody is especially attentive.
Carlos in sales and Devon in finance are amazing to work with. They move mountains to make you happy and get deals done. highly recommend.. lots of great inventory l!
Dan Gallovitch was really great to work with. I don't think I'd buy another vehicle from anybody but him. Land Rover Hinsdale always goes way above expectations and I look forward working with them in the future.
I am very unhappy the level of service at this dealer .There is always something extra and things are not fully explained
The service department at Jaguar Land Rover Hinsdale consistently delivers one of the most exceptional automotive service experiences I’ve encountered. Our service advisor is attentive, professional, and continually goes above and beyond to ensure every visit is seamless, efficient, and genuinely enjoyable.
Joe, I can’t thank you enough for all you did( your time, patience, and timely updates)! I’ll choose you every time!!! Thanks again!!!!
Staff was knowledgeable, patient, and answered all my questions honestly. Would definitely recommend this dealership
Work was done well, but it takes a long time during which communication is lacking
Used Car Buyer Beware!
We recently bought a 2018 Infiniti QX60 at Land Rover Hinsdale. The car drove great during a couple of test drives. We were told that the car was fully inspected, they performed an oil change and fixed/updated a couple other minor things. The price was fair and the sales process was smooth and painless. The sales and finance departments were a breeze to deal with. A couple days after buying the car, we experienced intermittent hard starts. Starting would start rough and take some time to actually start. Since we had a short, limited warranty since ... Read More DealerRater - May 11, 2026
Our Sales person Dan G is 5 star An asset to your company! Attentive , dedicated and detailed
Kayla did a terrific job handling my issue as it related to my certified pre owned warranty
We had wonderful experience Mike was extremely professional & helpful throughout the process.Love our Lexus
Kayla was a tremendous help in getting our Rover back on the road! Thank you!
Very courteous and professional. I didn't feel pressured to do anything. The reception was fantastic. A video of analysis of what technicians found was made available to me. The overall experience was beyond expectations.
Excellent service via the service department and Joe Rosone. Joe always does a great job of keeping me informed and seeing that things get done correctly and in a timely manner.
Flexible, went extra mile Adam was very accommodating. Service was top notch and always polite and friendly
Very disappointing experience. I originally came in for a minor repair, but after multiple service visits my vehicle was repeatedly returned with new damages and ongoing issues. Communication and overall care for the vehicle were poor.
I had a great experience with this team and Dan in particular. I felt no pressure and once I was ready to purchase, the process was smooth.
Very helpful and knowledgeable Kayla saw me without an appointment. She was very helpful and knowledgeable
I was happy with the warranty work, extra effort w/ caliper/wheel damage noticed from initial purchase. Paid services are fine, although very high $$. Delay in parts, took nearly a month. These two items kept me from rating it excellent!
Amazing People and a Great place to service my advisor was amazing and quick to let me know anything that was going on!
Great experience, super service, if we have the opportunity would purchase here again. Thanks to everyone that assisted.
Professional team that meets all my needs. Extremely pleased that I chose this dealership. I intend to remain loyal to them in future.
Agnes took care of us, from giving us a great purchase price on our new Range Rover to fighting to get us a good deal on our trade. Highly recommend!
Carlos the salesman was great. He was knowledgeable, professional, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I felt confident every step of the way. Highly recommend working with him!
The entire staff was very kind and accommodating. Adam was wonderful. He explained in detail what the issues were with my car and gave great recommendations for getting it repaired.
Caring, professional and kept me informed. Dealership and service area very clean. I would highly recommend
Great service shop and fast service. Nice to have a loaner from the fleet as I dropped off my Defender OCTA for service. I had a minor disagreement with the service advisor and that’s why one star down. All else was very professional.
Agnes was absolutely incredible. This was one of the best car-buying experiences I’ve ever had.
From the start, she was so on top of everything. We began by emailing back and forth, and she was always quick to respond, open to my questions, and really easy to communicate with. She followed up, stayed engaged, and made the whole process feel smooth and low stress.
When I arrived, she knew I was coming and had everything ready to go, which made a huge difference. The entire experience felt organized, efficient, and honestly… fun.
I’ve only been driving the car ... Read More DealerRater - May 1, 2026
Adam was straightforward with pricing of promotion. No issues encountered. Work completed on truck was great, could tell the difference in ride and handling. No issues with this dealership.
Accomplish what i needed to get completed Was very helpful and courteous Thank you sir
Excellent service by Kayla and the team. The service team was responsive and provided very timely communications throughout the experience.
Phenomenal experience from the onset to purchase! A super professional team that made a buying experience a memorable and enjoyable one. I was in and out within 2 hours of identifying the preferred car.
Once again I had a wonderful experience at the dealership. Tawny is a very good salesman! Earlier in the week Jonathan did a great job assisting me with service on my vehicle
Dan treats everyone like they are buying a $250,000 rover .. even when they aren't !! Or when they are car shopping with him for 6 months !!! He is patient , kind , and respectful .. I have dealt with Dan for 20 years .. always a great experience !!
Great people great service great support will recommend the dealership to friends. See you next time in the fall!
It’s always a pleasure to do business at Jaguar Land Rover Hinsdale. The crew is genuinely motivated to give us, the customer, a great experience.
This is our 3rd purchase from this dealership and we have always had a great experience. Dan was patient and helpful during every step of the process.
Joe in service is always very helpful And attentive to my needs regarding my Jaguar
I had a truly wonderful experience purchasing my 2025 Hyundai Santa Fe, and Agnes (Bill Jacobs Jaguar Land Rover Hinsdale) was a huge part of what made it so positive. She was knowledgeable, patient, and genuinely attentive throughout the entire process. Agnes took the time to answer all of my questions, explain features clearly, and made sure I felt comfortable and informed every step of the way—never pressured. Her professionalism and friendly demeanor made what can sometimes be a stressful experience feel easy and enjoyable. I absolutely love my new Santa Fe and highly recommend working with Agnes if you’... Read More DealerRater - Apr 22, 2026
We drove to the dealership from out of state and Agnes Landowski and her team helped us find the vehicle we were looking for. Agnes was wonderful and made sure we understood everything about the vehicle we purchased and made us very comfortable. Since we drove our vehicle home the same day, we have had a few extra questions for Agnes and she is always willing to help us. We love the vehicle and the service was the BEST.
They did an amazing job. They treated us very well. We are so happy to have found them. Definitely white glove service
Exceptional customer service, Adam and the whole team are amazing. Quick and easy service Always a pleasure
Great process. Dan works very efficiently to minimize the amount of time at the dealership, providing as much service and attention that you require.
Kayla Cartolano was awesome and extremely accommodating through every part of the service experience and look forward to her handling any of our issues.
San francisco pleasant helpful and wellcoming staff.Clean facility with a very accessible proximity in the area.
Responsive, thorough and efficient. Car is repaired and in excellent condition Andy is a pro
Excellent service. Efficient and kept me abreast of every detail. Adam was a pleasure to work with and the service department did a great job.
Welcoming. I like that they send a video of the vehicle on the lift to show you what's wrong (transparency). This has been the second time I brought my Jaguar XJL for service. Never a bad experience. Definitely coming back for future service.
Fair and knowledgeable Joe is very informative and courteous efficient and communicative Thanks for your service
Great experience from start to finish. Dan was amazing yet again! Always a pleasure to do business with.
A+ customer service. Will definitely come back again. The entire staff expedited the entire service process. I never had to wait for anything more than a minute
Although it was frustrating to have to wait nearly a month for the repair, Adam was very communicative and kept me up to date on the repair. BTW-Both loaners cars were great but both were out of windshield washer fluid.
Service writer Kayla was very responsive and polite, she took care of everything that I needed in a timely fashion I would definitely request her again when I need Service.
We were very satisfied with Jose services. We will definitely refer our friends and family. He was very helpful and did what he can do to make sure we were satisfied.
Joe in the service department was amazing! Kept me up to date and made it easy to get a loaner car when my car was being serviced . 10/10!
Have bought and had serviced my Land Rover vehicles at Hinsdale since 2000. Joe Rosone is amazing always as my advisor, would not trust anyone else. Had my vehicle serviced once at a dealer in Chicago out proximity/necessity and they sent me out with incomplete brakes. Only trust LR Hinsdale!
I recently took my car in because my engine light came on and Jose at the Service department had his team quickly diagnosed the issue. Jose explained everything clearly. The staff was friendly and professional, and I really appreciated that Jose kept me updated throughout the process. My car is running perfectly now, and the price was reasonable for the work done. I would definitely recommend this Land Rover at Hinsdale to anyone looking for reliable and honest service. Thank you!
Excellent experience with Tawny, Dora and the rest of the team and JLR Hinsdale! Look no further for your next Land Rover.
We had Tawny for our salesperson, and Dora for our financials in Hinsdale help us and they were both above and beyond great to deal with. We started looking for cars and stopped at several luxury car dealers, actually talked with some and tried to work with a few, but none were as good some never even followed up. Love our new Range Rover sport, but honestly, it was the customer service that I’ll just make our decision to buy there.
Very professional Great service and customer experience Would recommend to others looking for 5 star service
Ian Aslam my service advisor was great He always kept me updated on the status of my car and was very honest and helpful
Great service, follow up with details of what is needed to be done timely manner
Always understanding, Jo and Ian are great and Geoffrey is a great person The loaner cars are amazing
I came in toward the end of the day and ended up buying a car after a short trust drive, but the driver side window or mirror controls don't work. I also was not aware that I needed two keys to be able to create a digital key in my Apple wallet, and I was only given one.
Everything was great. Professional helpful and really nice. My car was ready and cleaned the same day. Great service.
Terrible experience would never recommend service at this dealership to anyone. Worse experience I ever experienced in my entire life