Customer Testimonials
Great service provided in the replacement of tire nothing more to say in this matter
Dan was simply an amazing range rover salesman, I never felt pushed one way or another, even after the test drive of the car I ultimately chose, he patiently went through the other options on my request. Went above and beyond to show me the features of my car and overall made it seem like a very seamless process without feeling overwhelmed or pushed, which is what I appreciated the most. Thank you again!
I have nothing but great things to say about Tawny Gray and the team at Land Rover Hinsdale. Tawny made this one of the smoothest vehicle purchases I’ve ever experienced.
As an out-of-state buyer, I had plenty of questions, and Tawny was incredibly responsive via phone, email, and text throughout the process. When I arrived, he picked me up at the airport and had everything prepared, allowing me to complete the purchase of my Defender 110 and be on the road in about an hour.
The entire experience was professional, efficient, and hassle-free. I wouldn’t hesitate to do business ... Read More Google - Jun 23, 2026
The service you provide is excellent in all areas. You make having my car serviced seamless, and I have the confidence it will be done very well. Everyone is enjoyable to work with, and Joe Rossone is truly wonderful.
I only take my trucks to Land Rover, Hinsdale, & to Joe Rosone. He’s the best to handle every issue with your Range Rover.
We always bring our Jaguar XE into this dealership because the customer service we receive from our Service Advisor Kayla Cartolano. From the moment we walk in she’s right on the issue at hand. We will continue to bring our vehicles for service. Thanks to Kayla for all the hard work and being very prompt with her response time and keeping us updated.
Let you understand in details and communication is great, they keep you updated the progress of their works.
Adam the service tech did a Very good job with both a follow up and video We would use again.
Landrover gave excellent service from the time Car was dropped off until car was picked up with work completed.
Joe Rasone has been an indispensable part of our auto experience at Bill Jacobs Land Rover in Hinsdale for nearly a decade. He has always been there to support us and get us through every aspect of car maintenance and I cannot recommend him more highly. He has been an incredible resource and is highly client focused for a great experience over all these years.
smooth, fast and accurate joe. took care of me everything went as expected thank you
Fantastic experience at the Hinsdale Land Rover location. My VW stalled in front of the store on Ogden Avenue. Jared, Jeff, Manny, Gabe and Kayla helped me by getting me safe and started up. It is obvious this is a well managed store with a great staff. I would highly recommend this group to anyone. Gary
Adam is an extremely helpful service tech. I very much like his service and Hinsdale Land Rover
He initially told me the tires were covered under warranty. He then called 2 hours later and said he made a mistake. Said the car would be ready by 2 pm at the latest. Got to the dealer at 3:45 and waited until about 5 pm to pick up the car. Did not include the warranty information in my check out packet. Could not find the wheel lock when I asked and took 10 minutes to get me answer while I waited outside. Car is missing 2 sets of wheel covers. When I asked where they were he said it was noted that they were missing. ... Read More DealerRater - Jun 13, 2026
Quickest I have ever bought a car. Tawny was great and was straight to the point. No haggling at all. Was out of there quick. Highly recommend 👌
Excellent experience from start to finish. The staff was friendly, professional, and easy to work with. They made the car-buying process simple and enjoyable, and I would gladly recommend them to friends and family.
Kayla was great to work with!
Joe Rosone is a true asset to your team. Professional and personable.
Absolutely amazing service! Other dealerships should take lessons from here. Most vehicle service dealers in the area are terrible. I wasn't sure if I should buy another Land Rover but after my last visit I am seriously contemplating it! Adam did a great job!
Treated like royalty. Couldn’t be happier! Joe R., Mike and the staff were awesome.
Always a great experience working with this dealership. I’ve worked with Ian twice. Both times he had great communication, had a loaner available for me while my car was getting serviced and always had a smile on his face. A+!
Fast and friendly purchasing experience. I will definitely recommend Bill Jacob's Land Rover to everyone I know.
Solid, dependable and courteous service.
Tawny was excellent in his customer service. Very attentive to answering questions. Great communication and very helpful with the process of purchasing out of state. Made everything as smooth as possible.
I will not go to any other dealership but this one.
Joe/Dan are fantastic to do business with. I will continue coming to Hinsdale because of their treatment and going beyond to help me out.
Thank you for a very pleasant experience. My car runs better and it took less time than I expected.
Zero stars. Drove forty miles to see a car that was supposedly there. Even received an email the morning of my appointment, confirming the appointment. Was told the car was offsite getting detailed upon arrival. Sat there for 20 minutes while they figured that out. Why confirm the appointment?? DECEPTIVE if you ask me. Lanie the salesman told me she would have the car ready and waiting for me when I arrived. Once there she told me the car would not be back until next week. NEVER BUYING A CAR THERE.
Kayla was fantastic. Extremely professional knowledgeable and polite. She also communicated very well with me.
The price is at this service center are almost double the price of other service centers in the area they don’t negotiate and after you leave, you feel ripped off
Honest thoughtful and patient. Agnes was the best sales person we have ever dealt with.
Took my car that I purchased there a few days after buying it. And they said that nothing was wrong with the car. Took it to another dealer a few days after that and they found $8000 of items wrong with the car.
Ask for Agnes! If you're buying a car here, do yourself a favor and work with Agnes. She provides phenomenal customer service, is super responsive, and made the whole transaction incredibly easy and stress-free. Love the new ride—thank you, Agnes!
Agnes Landowski made my Range Rover Evoque purchase an outstanding experience from start to finish. She was incredibly responsive, knowledgeable, and easy to work with throughout the entire process. The online experience was seamless, and when I arrived in person, everything was exactly as promised.
What stood out most was Agnes’s professionalism and genuine commitment to making sure I was comfortable and informed every step of the way. She made the car-buying process enjoyable, stress-free, and efficient. I never felt pressured, and she took the time to answer all my questions thoroughly.
I absolutely love my Evoque and couldn’... Read More Google - May 30, 2026
Carlos in sales was extremely helpful and kind. The entire staff was extremely knowledgeable and attentive from finding a car to purchase
Adam is the best. He is the only person at this dealership that actually shows through actions that he cares about his customers. He is so proactive and knowledgeable. He is truly the reason I still go to this dealership.
Excellent. A preferred dealer going forward. Fantastic experience. Great service. Friendly and professional staff. Superb.
Great experience and the service agent was very helpful and detail in explaining what my vehicle needed.
Very helpful. I felt comfortable there as a woman purchasing a car. Diversity among employees.
Our sales rep, Dan, was the most communicative sales rep we’ve ever experienced. He was a pleasure to transact with.
Tawny was AMAZING. he made sure he took care of all of my needs. I truly appreciate him. I will be recommending him to anyone I know interested in purchasing a vehicle. Thanks again Tawny for everything!!!
Splendid customer service experience. I was made part of the decision making process. I received a Thank You message for visiting and a follow-up call to ensure I was happy with the service experience. To be succinct, the Associates were courteous and professional.
Great experience with Dan and Agnes. Honest, Quick and easy getting through my purchase!
Friendly staff, helpful, providing only OK support following purchase.
This was one of my best experiences. They took my car in and got the work done in 2 days. I got a nice loaner and things went smoothly.
I was a little upset. I had called to get some answers was put on hold, then told the tech would call me back never happened. I then made an appointment. Because of the red tape procedures with the warranty folks my car was kept two weeks. Then added more money for something that wasn’t needed and taken away when I came to pick up. My first time servicing with y’all. Overall my car is running great. Thanks
Anytime I step foot into Bill Jacobs LandRover of Hinsdale I’m treated with such kindness and respect. For that I will definitely recommend them to my family and friends who are looking to purchase their next vehicle
Bill Jacobs is a great dealership including sales, financing, and service. They have a great selection of cars and everybody is especially attentive.
I had another great experience at Land Rover Hinsdale. Kayla and Dan were great. They picked up my car, did the service and returned it same day. The whole process was really easy and the exterior and interior treatment look great. I feel like these guys value customer relationships even after the purchase.
Great place and professional service. Thank you 🙏
Carlos in sales and Devon in finance are amazing to work with. They move mountains to make you happy and get deals done. highly recommend.. lots of great inventory l!
Great service Very grateful Joe did a great job and took care of me … 10 out of 10
Dan Gallovitch was really great to work with. I don't think I'd buy another vehicle from anybody but him. Land Rover Hinsdale always goes way above expectations and I look forward working with them in the future.
I am very unhappy the level of service at this dealer .There is always something extra and things are not fully explained
I had an oil change .. with appoiment on scheduled they took almost 2 hours and 30 min to change the damn oil change ... .....8 days later my car is in bad shape my brake line is leaking my car is a 2018 such a bad xperience .will never be back here ..
The service department at Jaguar Land Rover Hinsdale consistently delivers one of the most exceptional automotive service experiences I’ve encountered. Our service advisor is attentive, professional, and continually goes above and beyond to ensure every visit is seamless, efficient, and genuinely enjoyable.
Joe, I can’t thank you enough for all you did( your time, patience, and timely updates)! I’ll choose you every time!!! Thanks again!!!!
An absolute dream of a team and dealership to work with! Ask for Agnes, she was incredible!
Staff was knowledgeable, patient, and answered all my questions honestly. Would definitely recommend this dealership
Work was done well, but it takes a long time during which communication is lacking
Used Car Buyer Beware!
We recently bought a 2018 Infiniti QX60 at Land Rover Hinsdale. The car drove great during a couple of test drives. We were told that the car was fully inspected, they performed an oil change and fixed/updated a couple other minor things. The price was fair and the sales process was smooth and painless. The sales and finance departments were a breeze to deal with. A couple days after buying the car, we experienced intermittent hard starts. Starting would start rough and take some time to actually start. Since we had a short, limited warranty since ... Read More DealerRater - May 11, 2026
Our Sales person Dan G is 5 star An asset to your company! Attentive , dedicated and detailed
Kayla did a terrific job handling my issue as it related to my certified pre owned warranty
We had wonderful experience Mike was extremely professional & helpful throughout the process.Love our Lexus
Kayla was a tremendous help in getting our Rover back on the road! Thank you!
Very courteous and professional. I didn't feel pressured to do anything. The reception was fantastic. A video of analysis of what technicians found was made available to me. The overall experience was beyond expectations.
Excellent service via the service department and Joe Rosone. Joe always does a great job of keeping me informed and seeing that things get done correctly and in a timely manner.
Flexible, went extra mile Adam was very accommodating. Service was top notch and always polite and friendly
Very disappointing experience. I originally came in for a minor repair, but after multiple service visits my vehicle was repeatedly returned with new damages and ongoing issues. Communication and overall care for the vehicle were poor.
Awesome experience with Shreena!! She’s the most knowledgeable and is very professional. They are top notch at Bill Jacobs Jaguar Land Rover!!!
Great customer service
I had a great experience with this team and Dan in particular. I felt no pressure and once I was ready to purchase, the process was smooth.
Our service manager Joe makes all our visits easy and efficient.
Very helpful and knowledgeable Kayla saw me without an appointment. She was very helpful and knowledgeable
I was happy with the warranty work, extra effort w/ caliper/wheel damage noticed from initial purchase. Paid services are fine, although very high $$. Delay in parts, took nearly a month. These two items kept me from rating it excellent!
The whole team at Hinsdale were great to work with. We felt welcomed and treated with respect throughout the entire process. We recommend giving them a chance to earn your business. They did a great job for us.
Amazing People and a Great place to service my advisor was amazing and quick to let me know anything that was going on!
Great experience, super service, if we have the opportunity would purchase here again. Thanks to everyone that assisted.
Professional team that meets all my needs. Extremely pleased that I chose this dealership. I intend to remain loyal to them in future.
Agnes took care of us, from giving us a great purchase price on our new Range Rover to fighting to get us a good deal on our trade. Highly recommend!
Pleasant staff, terrific facility with great product. Enjoyed my experience!
Carlos the salesman was great. He was knowledgeable, professional, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I felt confident every step of the way. Highly recommend working with him!
I had a great experience at this dealership from start to finish. Agnes was super friendly, knowledgeable, and never made me feel pressured at any point during the process. She took the time to answer all my questions, walked me through the buying process, and made sure I felt confident in my purchase. I’m very happy with my experience and would definitely recommend this dealership and Agnes to anyone looking for a new vehicle!
Agnes Landowski is an absolute gem at this Land Rover store! We visited here to purchase a used Jeep Grand Cherokee, and she treated us like we were preordering and customizing a brand new Range Rover. Her exceptional service and kindness made our experience truly memorable. If you ever find yourself in need of a Land Rover, or something they have posted used, don’t hesitate to give Agnes a call. She’s the best!
The entire staff was very kind and accommodating. Adam was wonderful. He explained in detail what the issues were with my car and gave great recommendations for getting it repaired.
Caring, professional and kept me informed. Dealership and service area very clean. I would highly recommend
Great service shop and fast service. Nice to have a loaner from the fleet as I dropped off my Defender OCTA for service. I had a minor disagreement with the service advisor and that’s why one star down. All else was very professional.
Agnes was absolutely incredible. This was one of the best car-buying experiences I’ve ever had.
From the start, she was so on top of everything. We began by emailing back and forth, and she was always quick to respond, open to my questions, and really easy to communicate with. She followed up, stayed engaged, and made the whole process feel smooth and low stress.
When I arrived, she knew I was coming and had everything ready to go, which made a huge difference. The entire experience felt organized, efficient, and honestly… fun.
I’ve only been driving the car ... Read More DealerRater - May 1, 2026
Adam was straightforward with pricing of promotion. No issues encountered. Work completed on truck was great, could tell the difference in ride and handling. No issues with this dealership.
Accomplish what i needed to get completed Was very helpful and courteous Thank you sir