Customer Testimonials
I honestly don't even know where to begin. If you value good customer service, honesty, and accountability, I strongly recommend staying away from this dealership. From sales to service, I could write an entire list of issues we have experienced. Before purchasing our Land Rover, we owned multiple Mercedes SUVs, and the difference in customer service has been unbelievable. Mercedes consistently provided outstanding service. They were honest, attentive, and made us feel valued as customers. Unfortunately, we have not had that experience here.
I want to start with our most recent experience. I’ll be writing a separate review ... Read More Google - Nov 12, 2026
Kayla Cartolano is great to work with. She always keeps me updated on my car and makes the whole service process super smooth. Really appreciate her help.
Outstanding customer care!!!
I had an outstanding service experience today with my 2023 Land Rover Range Rover Sport. From start to finish, the entire experience was handled with the highest level of professionalism, courtesy, and attention to detail. A special thank you to Kira Kuszynski, who truly made the experience exceptional. Her professionalism, excellent communication, and dedication to customer satisfaction made everything smooth, comfortable, and stress-free. It's refreshing to receive this level of customer service. Kira is a true asset to the team, and I sincerely appreciate her outstanding assistance. Highly recommended!
I just when there trading to trade my Range Rover 4 a newer one they give me such a lower price the Diler downtown Ofer me more the really insult me ever the sells person lough about it ple stay away from tha Deler there rude and they don’t have the skills do any business
“Two hours wasted, no part available, yet they demanded a diagnostic fee. Completely unacceptable and misleading service.”
They Always provide a courtesy car when my car is at the dealership. The agent always treated me fairly.
Dan was very good to work with and made the buying experience smooth and easy. I came from out of state and all of my remote negations were correct at the dealer. This was our second purchase at LR Hinsdale and we will come again.
Devon is your man! He will go above and beyond to make your dream turn into reality. Man of his words and definitely knows how to maintain a relationship.
I want to thank Gabriel so much for making my car buying experience so comfortable especially being out of state buyer. He made my purchase so easy and i am forever grateful to him and encourage anyone looking for a nice vehicle to look for Gabriel.. He’s very professional at what he does and that’s what makes any buyer feel very welcoming.
I just bought a car here with Gabriel G. He made it super easy and quick. I would recommend him to anyone looking for a new car for themselves and their family.
Exceptional services and incredible team! Devon is your guy. He will make it happen for you. Big shout to Agnes for being there to answer any questions even after the vehicle delivery.
Agnes makes sure that you leave the dealership with a big smile and the assurance that you can reach out to her for anything related to the car even after the delivery!
This dealership had so much selection and Agnes was so helpful. She noticed us right away and made us comfortable. We came in to see one vehicle and ended up leaving with our dream car. If you are looking for and Land Rover or a Jaguar this is the place.
I honestly don’t write reviews, but my experience at Land Rover Hinsdale was so exceptional that I felt compelled to share it!
From start to finish, the entire process was smooth, straightforward, and stress-free. The team made me feel comfortable, valued, and confident in my purchase. The professionalism, honesty, and customer service I experienced were truly outstanding.
A special shoutout to Gabriel, who is hands down one of the BEST salespeople I have ever worked with throughout my life and experience purchasing vehicles. He was honest, professional, knowledgeable, personable, and genuinely focused on making sure I had a great ... Read More Google - Oct 27, 2026
Not happy with this time of service I didn't get a matching loaner vehicle. Took 20 days to complete the service. Communications and uodates were not prompt
Experience was great. The entire process was efficient, from viewing, test driving, paperwork, etc. Agnes Landowski and the rest of the team is what made it great. Agnes cared about us, (the customer) being efficient with our time, responsive regarding our questions and truly caring about our satisfaction. I would highly recommend working with Agnes if you are in the market for a Land Rover.
10/10 buying experience purchasing a 2026 Defender 110. Dan Gallovitch made the buying experience very fast and painless. Thank you!
Joe C was great to work with and made the entire process smooth and easy, I highly recommend him!
Joe helped me with everything Me and my family are very grateful for you my brother happy doing business with you and your team Trace & Devon
Agnes, thank you for making the purchase of our Range Rover Velar a great experience throughout. You took the time to answer all of our questions, and made what can often be a stressful experience feel easy and enjoyable. We are very happy with our new car and grateful to you for taking care of us. We highly recommend Agnes to anyone looking for a smooth and enjoyable car-buying experience.
Great car buying experience. Agnes Landowska was superb; she patiently answered all of our questions and made what can often be a stressful experience feel easy.
Rude service advisors
Joe C. was very helpful and made the deal work to my expectations. Not pushy and not aggressive which is comforting from a car salesman. Give him a try if you’re in the market for a Land Rover.
Service department is an absolute disaster. The work is subpar, which honestly I can understand as sometimes things don’t go exactly as planned. The communication, however, is non existent. It took WEEKS to even get a call back and even then I get mixed answers, estimate, parts delivery etc.
Had a great experience at Land Rover Hinsdale thanks to Joe C. for helping and answering all my questions. Definitely recommend
Worked with Agnes on a used Land Rover and it was an awesome experience. She went above and beyond to make it an amazing customer experience
Agnes was awesome from start to finish! Even after the sale of the vehicle she was responsive, caring, and helpful which you don’t get at many dealerships.
We had the most wonderful experience working with Joe C. and team at LRH. Joe was extremely knowledgeable, helpful, and patient with us. We test drove many vehicles at this dealership and others and Joe knew exactly what we wanted, and when they received that vehicle, he notified us right away. The entire process was smooth. We felt it was the quickest and smoothest transaction at a dealership we have ever experienced. Joe and Dora and team were so kind, highly recommend!
Ian is so accommodating and helps solve problems. Very personable and always willing to xxxx
Agnes was first class from the greeting to completing the sale. Her honesty and transparency helped build the confidence I needed to make this vehicle purchase.
She was honest and transparent every step of the way. I would highly recommend her.
Joe and Dora provided me with the best experience when I upgraded my Land Rover yesterday. They were thoughtful and helpful in every way imaginable!!!
Ian is absolutely the best service advisor I have ever dealt with! He is sharp, knowledgeable, professional, kind, and genuinely pleasant to work with. He makes the entire service experience smooth and stress-free, and you can tell he truly cares about his customers. His professionalism, attention to detail, and outstanding customer service really set him apart.
Ian is truly exceptional, and Range Rover is lucky to have someone like him on their team. Going forward, I will only want to work with Ian for all my service needs. He has earned my trust and loyalty, and I cannot recommend him ... Read More Google - Oct 2, 2026
Gabriel was fantastic and incredibly patient! He helped me get into a BMW X4M, and I absolutely love the car. I highly recommend working with him and look forward to doing business with him again in the future!
Disappointing experience with Land Rover Hinsdale! If you value your time and expect basic professionalism, avoid Land Rover Hinsdale. From the beginning, working with their sales team was a struggle—unresponsive, slow to communicate, and constantly dropping the ball on follow-ups. After I spent days chasing simple answers, we actually agreed on a purchase. However, while I was literally on my way to the dealership to pick up the vehicle, they notified me that they had sold it to someone else. I explained to them that it was a special gift for my wife and gave them a chance to ... Read More Google - Sep 30, 2026
We had great experience at LR Hinsdale, Joe Connelly was our sales person and communicating with him is super effective. Overall perfect experience.
The experience is awesome and Joe Connelly our sales person is really easy to communicate.
I worked with Joe Connelly to purchase a new Defender, he was phenomenal from the start to finish. He was extremely knowledgeable, patient and personable. He made the whole car buying process extremely easy. I have purchased many vehicles and Joe is the best salesperson I have had the pleasure of working with.
I’ve typically had a great experience until my last. I needed a recalled suspension addressed as well as a suspension warning light. The tech inspected and recommended a $5k part as well as several optional maintenance items. It’s neglectful that the video talks about brake lines and engine flushes but ignores the rusted and leaking hydraulic lines. So basically after tens of thousand in repairs the actual issue was missed and the car is worthless. I was lucky we didn’t have an accident after the missed diagnosis. It’s a shame the car wasn’t really inspected.
Joe was amazing. Honest, efficient and knowledgeable. Would definitely buy from him again
I went to buy an Audi (which they took in on a trade) i was quoted 8% finance charge. When i finally got the paperwork (and they were extremely slow and not very forthcoming) I saw the rate as switched to 10%. When i asked about it they lied strait to my face. I was stranded there because my ride left and was forced to end the transaction and planned on refinancing the car. I would not trust or do business with them. i worked with Tawny and Devon Reid. Very dishonest people.
Really disappointing experience with Bill Jacobs Land Rover Hinsdale. We inquired about a car and they insisted on a $2,500 deposit to hold it, with no discount on the price because we were told it was in great condition. They also said it had been at the shop for two weeks getting into “pristine condition.”
When we got there, the check engine light was on and there was so much visible damage to the car that we didn’t even bother starting it. It looked nothing like what we had been led to expect after putting $2,500 down.
What really bothered me ... Read More Google - Sep 19, 2026
I purchased a Defender at the LR Hinsdale location last week and had the best experience with the help of Agnes and Tawny on the sales team. I had not purchased a car in 10+ years so I was apprehensive about the process, but they made it very comfortable. I went in three times to look at the various vehicles and test drive and Agnes and Tawny were helpful every single time, making sure I felt like I was making the right decision. I think everyone's fear of buying a car is feeling pressured and that was furthest from how ... Read More Google - Sep 16, 2026
I had a great experience with Agnes and Tawny on the sales team and they helped me find my dream car! I came in having some idea of what I wanted and they worked with me over three visits to make sure I was making the best decision. I never felt any pressure and they were very transparent throughout the whole process. Can't wait to continue working with this location in the future!
Eddie Baker is amazing!! Just bought a Range Rover Sport in matte black and burnt orange interior. Loved that they had that unique combination.
I recently purchased a CPO Land Rover Defender from Land Rover Hinsdale and had a very positive experience!
The vehicle was as expected and as advertised. I worked with Joe Connelly in sales and he was great to deal with. He was very thorough and took his time showing us all the features on the Defender and answered all of our questions.
The entire experience from walking into the dealership for the first time to leaving with our new CPO vehicle was a pleasure. All of the staff was very friendly and helpful and we were satisfied with our car ... Read More Google - Sep 9, 2026
Agnes Landowski was absolutely incredible. She was professional, personable, and very easy to work with. She made being at the dealership a positive and exciting experience. Couldn’t have asked for a better sales rep!
Very professional thank you for helping us out. I’d like to do business later on! A lot of associates helped with this deal ! Will enjoy the bumblebee.
We recently purchased a car for our daughter through LRH, and the experience exceeded our expectations. Joe Connelly was wonderful to work with—completely transparent, highly communicative, and prompt in addressing all of our questions. He advocated for us during price negotiations, making the buying process efficient and straightforward, and was extremely flexible in accommodating our schedule on our second visit. Devon R. in finance, who worked to refine the terms at the very end to give us an even better deal. The JLH team gave us total confidence in our decision.
We had an excellent experience purchasing our 2026 Defender from Land Rover Hinsdale, and especially want to recognize our salesperson, Tawny.
Tawny was professional, knowledgeable, and extremely easy to work with from start to finish. He took the time to understand exactly what we were looking for and made sure all of our needs were met. He was never pushy or pressured us into making a decision.
Tawny was responsive, honest, and went above and beyond to make the entire process smooth and enjoyable. His attention to detail and willingness to answer all of our questions really stood out.
Buying a ... Read More Google - Sep 1, 2026
Terrible service
Just bought a car today, and Agnes was absolutely wonderful and the most honest!! Would recommend her to anyone!
Dan, our sales person, sold us our second Range Rover, and we couldn’t be happier. Excellent service, and easy process for leasing and financing. Thier selection of vehicles at Hinsdale is top notch
Agnes Landowski was absolutely wonderful to work with! She is incredibly knowledgeable and passionate about the vehicles she represents. She took the time to explain everything thoroughly, answered all of my questions, and never once made me feel pressured.
I visited the dealership four different times, originally just looking and exploring my options. Agnes was patient with me every single time and made the entire experience comfortable and enjoyable. Well, I finally came in “just to look” and ended up driving home in a beautiful new Range Rover! 😊
If you’re considering a Land Rover or Range Rover, I highly ... Read More Google - Aug 18, 2026
I had such a wonderful experience working with Agnus at Hinsdale Land Rover! I had my heart set on finding the right Defender 110, and Agnus never gave up on helping me find the one that felt perfect for me.
Throughout the entire process, she was incredibly patient, helpful, responsive, and kind. What I appreciated most was that she was never once pushy. She listened to what I wanted, answered all of my questions, and genuinely seemed to care more about finding the right vehicle for me than simply making a sale.
Buying a car is a big decision, and Agnus ... Read More Google - Aug 11, 2026
We had a great experience with Hinsdale Land Rover. Agnes was super knowledgeable. Agnes worked hard with trading in our car and getting the car we had decided on. She kept in contact with us during our decision making and did not pressure us. We enjoyed having her help us!
We had a great experience working with Agnes to purchase our car! Would definitely recommend her. She's very genuine and knowledgeable!
Service scheduling was convenient. Liked the video walkthrough. Service completed without issues. Appreciated the Range Rover Sport service loaner.
Agnes was a pleasure to work with, from beginning to end! Respectul, knowledgeable, and very helpful on the entire process of buying a car from this Jaguar Land Rover dealer! Highly recommended!
If I could give Tawny Gray 1,421 stars, I would. Truly.
As an out-of-state buyer, I was nervous about buying a car without seeing it in person, but Tawny made the whole process SEAMLESS from start to finish. Aside from that, I was worried about flying all the way there and wasting an entire trip for nothing.
I'm an extremely picky buyer. I spent almost three months researching this exact vehicle before making a decision. According to Visor.vin, there were only three comparable vehicles for sale in the ENTIRE country that matched the year, trim, low mileage, and exterior/... Read More Google - Jul 23, 2026
We had a wonderful experience purchasing a used car from Agnes at JLR Hinsdale. The process was super smooth and done with sincere respect. In addition, after sale contact has been amazing to make sure we are enjoying the vehicle. Last, FI Manager was a pleasure to deal with as well, can't stand the pushy ones trying to sell additional items after a deal has been made on a car. Highly recommend Agnes as your sales rep. Thank you!
I had the pleasure of working with Agnes to purchase my Audi Q8, and she was very informative and straight forward! She communicated with me, sent vehicle detail info prior to me coming in. She had great service, and I’m so glad to have her helped me find my truck! She made my day! Also I appreciate Dora in finance, who was very sweet, and assisted us in a timely fashion!
I had the pleasure of working with Agnes who was very sweet and informative about my new purchase of my Audi Q8! She answered any questions she had, and was straight forward! She even had something to keep my 4yrs old distracted during the purchase process!! She was great, and she made my day!!! I really love my truck! Agnes provided details information about the vehicle, and went the extra mile, sending me a video of it, and it was beautiful!! Service was 10/10!!!! My family and I were very pleased!! So glad to have her helped me! I am truly ... Read More DealerRater - Jul 13, 2026
I had the most pleasant call to make my appointment for service w a gentleman that was super attentive … and made sure I was taken care of on every aspect.. I wish I could remember his name but he was awesome ♥️
I had an outstanding experience purchasing my new Range Rover, and I want to give a special thank you to Darwin. He was professional, knowledgeable, patient, and always kept me informed throughout the entire process. He made everything smooth and stress-free, and I truly appreciate all of his hard work. If you’re looking for a salesperson who genuinely cares about his customers, I highly recommend asking for Darwin. Thank you again for making this such a great experience!
Horrible! No communication and excuses. I’m done with Land Rover. Premium car premium experience not!
Great service provided in the replacement of tire nothing more to say in this matter
They’re so responsive when trying to sell you a car but very hard to get a hold of anyone when you need to get serviced.
Dan was simply an amazing range rover salesman, I never felt pushed one way or another, even after the test drive of the car I ultimately chose, he patiently went through the other options on my request. Went above and beyond to show me the features of my car and overall made it seem like a very seamless process without feeling overwhelmed or pushed, which is what I appreciated the most. Thank you again!
I have nothing but great things to say about Tawny Gray and the team at Land Rover Hinsdale. Tawny made this one of the smoothest vehicle purchases I’ve ever experienced.
As an out-of-state buyer, I had plenty of questions, and Tawny was incredibly responsive via phone, email, and text throughout the process. When I arrived, he picked me up at the airport and had everything prepared, allowing me to complete the purchase of my Defender 110 and be on the road in about an hour.
The entire experience was professional, efficient, and hassle-free. I wouldn’t hesitate to do business ... Read More Google - Jun 23, 2026
The service you provide is excellent in all areas. You make having my car serviced seamless, and I have the confidence it will be done very well. Everyone is enjoyable to work with, and Joe Rossone is truly wonderful.
I only take my trucks to Land Rover, Hinsdale, & to Joe Rosone. He’s the best to handle every issue with your Range Rover.
We always bring our Jaguar XE into this dealership because the customer service we receive from our Service Advisor Kayla Cartolano. From the moment we walk in she’s right on the issue at hand. We will continue to bring our vehicles for service. Thanks to Kayla for all the hard work and being very prompt with her response time and keeping us updated.
Let you understand in details and communication is great, they keep you updated the progress of their works.
Adam the service tech did a Very good job with both a follow up and video We would use again.
Landrover gave excellent service from the time Car was dropped off until car was picked up with work completed.
Joe Rasone has been an indispensable part of our auto experience at Bill Jacobs Land Rover in Hinsdale for nearly a decade. He has always been there to support us and get us through every aspect of car maintenance and I cannot recommend him more highly. He has been an incredible resource and is highly client focused for a great experience over all these years.
smooth, fast and accurate joe. took care of me everything went as expected thank you
DO NOT BRING YOUR CAR HERE FOR SERVICE!
I had an extremely disappointing experience with this dealership's service department. My vehicle was towed here, and after a brief evaluation, Service Advisor Joe told me that my car needed a new engine. He initially stated that my out-of-pocket cost would be approximately $600, but that amount later increased to over $1,200 without any repair work being performed.
The charges were supposedly for diagnostics only, yet I was unable to obtain clear documentation explaining the findings. On a Monday, I was told there were no technicians available to provide a printout of the ... Read More Google - Jun 15, 2026
Fantastic experience at the Hinsdale Land Rover location. My VW stalled in front of the store on Ogden Avenue. Jared, Jeff, Manny, Gabe and Kayla helped me by getting me safe and started up. It is obvious this is a well managed store with a great staff. I would highly recommend this group to anyone. Gary
Adam is an extremely helpful service tech. I very much like his service and Hinsdale Land Rover
He initially told me the tires were covered under warranty. He then called 2 hours later and said he made a mistake. Said the car would be ready by 2 pm at the latest. Got to the dealer at 3:45 and waited until about 5 pm to pick up the car. Did not include the warranty information in my check out packet. Could not find the wheel lock when I asked and took 10 minutes to get me answer while I waited outside. Car is missing 2 sets of wheel covers. When I asked where they were he said it was noted that they were missing. ... Read More DealerRater - Jun 13, 2026
Quickest I have ever bought a car. Tawny was great and was straight to the point. No haggling at all. Was out of there quick. Highly recommend 👌
Excellent experience from start to finish. The staff was friendly, professional, and easy to work with. They made the car-buying process simple and enjoyable, and I would gladly recommend them to friends and family.
Absolutely amazing service! Other dealerships should take lessons from here. Most vehicle service dealers in the area are terrible. I wasn't sure if I should buy another Land Rover but after my last visit I am seriously contemplating it! Adam did a great job!
Treated like royalty. Couldn’t be happier! Joe R., Mike and the staff were awesome.
Fast and friendly purchasing experience. I will definitely recommend Bill Jacob's Land Rover to everyone I know.
Very annoyed with these people. I bought a BMW last year in July from here and on the surface everything seemed fair. I just took it in for an inspection and I noticed not all of the tires were the same. After further research it was determined that one of the tires not only shouldn't have been there but it was actually a safety concern. I have had two inspections done at BMW and no one picked up on this (fair enough things happen, negligence etc). Where I am very annoyed is that after the inspection and after I ... Read More Google - Jun 7, 2026
Tawny was excellent in his customer service. Very attentive to answering questions. Great communication and very helpful with the process of purchasing out of state. Made everything as smooth as possible.
Joe/Dan are fantastic to do business with. I will continue coming to Hinsdale because of their treatment and going beyond to help me out.
Thank you for a very pleasant experience. My car runs better and it took less time than I expected.
Terrible! Called in advance to inquire about a car. Was told it was available. Made appointment to see the vehicle. Next day received an email from the dealer ship to confirm appointment. Showed up early and LANIE the salesman told me the car was not there and was being detailed off site and that it would not be ready for a few days. Drove 40 miles to see the car. DO NOT BUY HERE. They use deceptive practices to get you into the store. NEVER GOING BACK TO LANIE. The worst.
Zero stars. Drove forty miles to see a car that was supposedly there. Even received an email the morning of my appointment, confirming the appointment. Was told the car was offsite getting detailed upon arrival. Sat there for 20 minutes while they figured that out. Why confirm the appointment?? DECEPTIVE if you ask me. Lanie the salesman told me she would have the car ready and waiting for me when I arrived. Once there she told me the car would not be back until next week. NEVER BUYING A CAR THERE.
Kayla was fantastic. Extremely professional knowledgeable and polite. She also communicated very well with me.
The price is at this service center are almost double the price of other service centers in the area they don’t negotiate and after you leave, you feel ripped off